Address Change

Overview: Digital address change tools

Our digital address change tool makes it easy to update your clients’ addresses, and send it to your clients for electronic approval with a few taps on their computer or mobile device. The process is quick, easy, and secure.

Use these resources to get an overview of the tool, and scroll down to learn about other enhancements to help eliminate paper.


System defaults to digital workflows for address changes

As part of our effort to make it easier to use our fast, secure digital address change tools, we’ve made changes to some default behavior for related links on the Forms & Applications page.

  • When you choose the Change of Address Form (Duplicate Mailing), in the form library, you’ll see that the default option is “Request Address Change”, which will direct you to the digital workflow.
  • Our digital tools use smart applications to help eliminate errors and rework, and provide a better experience for your clients by enabling quick, secure approvals online or on their mobile device.
  • To learn more about using the digital address change tool, consult the step-by-step clickable guide and FAQs

If you wish to use the PDF, you’ll find a link to the form within the digital address change workflow. Simply click that link to download and complete the form.

September 2019 (0919-9ZTG)

Use new tools to help clients open accounts and manage details—fast, secure, and paper-free

Now, all firms have access to two new account management features on Schwab Advisor Center® that make opening accounts and changing a client’s address easier, more efficient, and more secure than ever before.

These new tools, located on the Forms & Applications Page of Schwab Advisor Center, offer a number of benefits for your firms and clients:

  • Use the account open tool to open accounts in less than 10 minutes while minimizing “not in good order” (NIGO) errors.
  • With the address change tool, you can initiate the process online, eliminating the need for faxing and wet signatures.
  • Both tools let clients approve in seconds, similar to the eAuthorization process for move money requests.
  • The modern workflows offer straight-through processing and automated status updates.

We’ve created a number of resources to help you get started with both tools, including interactive guides to the account open and address change processes. To access all resources and sign up for one of our weekly tips and tricks sessions for digital tools, visit the Resource page.

June 2019 (0619-973F)