What's New in Technology
Schwab Advisor Center® has digital tools and resources to help you onboard new relationships, support your clients, and scale your business. Below you can learn about the latest enhancements and resources, or explore recent updates by clicking on a topic.
Provide a better client experience with Schwab Alliance
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Simplified format makes it easy to find alerts from your service team
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New Reinvest page simplifies dividend and capital gains reinvestment
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A new, enhanced login experience lets you reset your Schwab Advisor Center® password
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Firm-level status now visible on the Status page
Supporting you in a challenging environment
Supporting you in a challenging environment
We take our role as your custodian very seriously, especially when it comes to business continuity. Schwab is addressing the evolving COVID-19 situation while remaining vigilant about the likelihood of ongoing disruptions. Our team stands ready to support you and your clients. Read more about how we are responding to the COVID-19 crisis here.
We have been experiencing exceptionally high volumes of requests due to concerns over ongoing market volatility and the COVID-19 outbreak. Our digital tools and resources on Schwab Advisor Center® are the fastest, most secure, most error-free ways for you to get information and process requests in the current environment. Download this best practices overview for more information on each of our digital tools to help you:
- Initiate requests using online channels whenever available. Digital tools and forms are less prone to receive errors and delays when submitted electronically to Schwab.
- Proactively check progress on requests and address issues online. Use the service features in Schwab Advisor Center to track the status of requests.
- Prepare your clients for completing requests remotely. Ensure clients are enrolled in Schwab Alliance and that their email addresses and cell phone numbers are up-to-date.
We continue to monitor and address the evolving situation and have dedicated teams to help navigate a range of issues. Know that we will continue to do everything we can to minimize disruptions and support core business functions.
April 2020 (0420-0KPK)
CTAs
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Tech at IMPACT® 2020Our first-ever virtual IMPACT conference will give you the chance to explore Schwab’s latest digital tools and integrations. Experience a full day of live online sessions, plus two weeks of on-demand content.
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Strengthen your cybersecurityUncover potential cybersecurity gaps, and develop a detailed action plan to help strengthen and maintain your firm's cybersecurity program.
Related Resources
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Advisor Services content
Valuable info, resources, and events
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Cybersecurity Resource Center
Build and execute your plan
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New: Q3 2020 Tech Summary
Print a list of recent updates
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Client Learning Center
Education for your clients
Updated Transfers & Payments page gives clients easy access to key information and tools
Updated Transfers & Payments page gives clients easy access to key information and tools
The updated Transfers & Payments page on the Schwab Alliance website lets your clients manage a variety of transactions from a single streamlined interface.
From this page, clients can initiate wires, pay bills, transfer accounts, and review information about these and other transfer types, including at-a-glance information on the estimated completion time for each.
The updated page is designed for both desktop and mobile interfaces so that clients can easily access these tools using whatever devices they prefer.
By using digital tools like these for transactions, clients can avoid errors and delays associated with paper-based submissions.
May 2020 (0520-0PK0)
Consolidated view for researching managed account product information
Consolidated view for researching managed account product information
You no longer need to navigate to two different areas of Schwab Advisor Center® to conduct managed account research. Now you can view and research all managed account product information in one consolidated section of Schwab Advisor Center by navigating to Managed Accounts under the Research tab.
New navigation includes:
- Overview: General information about managed accounts
- Money Managers: List of money managers
- Investment Strategies: List of strategies available in Marketplace, Access, and Select
- News: List of platform- and strategy-specific news
- Quick Links: List of links to help you navigate to other resources
We've also enhanced the search and filter capabilities on this page to help you find information quickly.
May 2020 (0520-0PK0)
Leverage Service Requests to submit attestations without printing or scanning
Leverage Service Requests to submit attestations without printing or scanning
To make it easier for advisors to help clients transact money movement requests, Schwab is temporarily offering new options for attesting to these transactions.
While we will continue to accept printed and scanned cover letters when attached to a money movement request, advisors can also provide attestation via either of the following methods:
- Digitally sign the cover letter via mouse, finger, or stylus, depending on the device you are using, and then upload the completed form to Service Requests, or send via secure email.
Or,
- Type the following language into the information field of the Service Request:
"I have verbally confirmed and validated the transaction with my end client.
Our firm understands that Schwab is relying on my representations and that Schwab is not responsible for any resulting loss if verbal verification was not received by my firm."
Please note that this policy is intended to be temporary, in recognition of the large number of advisors who are currently working remotely, without access to printers or scanners. Once the current situation has passed, we will inform you before reinstating our original policy.
April 2020 (0420-0KPK)
Higher limits make it more convenient for clients to deposit remotely
Higher limits make it more convenient for clients to deposit remotely
Given the current environment, we've increased the maximum dollar amount your clients can deposit each day using the check deposit feature on the Schwab Mobile app. The feature makes it easier for them to securely deposit checks from the comfort of their home.
The maximum amount that clients can deposit per day varies based on a number of factors. Clients can confirm the maximum amount in the middle of the check deposit screen in the mobile app.
We encourage you to talk to your clients about downloading and installing the Schwab Mobile App to take advantage of this feature. The Mobile App section of the Client Learning Center provides more information. For an overview of the mobile deposit process, clients can watch this video.
April 2020 (0420-0KPK)
For advisor use only. For general educational purposes.
Any investments reflected are for illustrative purposes only and are not intended to be nor should they be construed as a recommendation to buy, sell, or continue to hold any investment. Screen shots are for illustrative purposes only, may be historical in nature, and should not be used as a basis for any investment decision.
Schwab Advisor Services™ includes the custody, trading, and support services of Charles Schwab & Co., Inc. (“Schwab"), a registered broker-dealer and member SIPC, and the technology products and services of Performance Technologies, Inc. (“PTI”). PTI and Schwab are separate companies affiliated as subsidiaries of The Charles Schwab Corporation, but their products and services are independent of each other. PTI’s integration solutions integrate data about accounts custodied at Schwab.
API integration is available through Schwab OpenView Gateway®, which is provided by PTI. Single sign-on is provided by PTI. Daily data files and trading integration are available through Schwab. Schwab OpenView Gateway® and Schwab OpenView MarketSquare™ are services of PTI.
References to third parties (whether such parties are vendors participating in a service of PTI or independent advisors using a service of a participating vendor) are not an endorsement or recommendation of, or an opinion (favorable or unfavorable), or advice about, or a referral to any product or service of any third party. Advisors are solely responsible for evaluating, selecting, and purchasing products and services offered by third party vendors. Unless indicated otherwise, third parties are independent and not affiliated with PTI or its affiliates.
Schwab Performance Technologies® ("SPT") provides technology solutions to independent investment advisors, while Schwab provides them and their clients with custody, trading, and related support services. SPT and Schwab are separate companies affiliated as subsidiaries of The Charles Schwab Corporation, but their products and services are independent from each other.
Schwab Advisor Portfolio Connect™ is a product of SPT.
Institutional Intelligent Portfolios (“IIP”) is a technology and service platform made available by SPT to independent advisors who maintain a business relationship with Schwab Advisor Services.
Charles Schwab & Co., Inc. and Charles Schwab Bank are separate but affiliated companies and subsidiaries of The Charles Schwab Corporation. Brokerage products, including the Schwab One® brokerage account, are offered by Charles Schwab & Co., Inc., Member SIPC. Deposit and lending products are offered by Charles Schwab Bank, Member FDIC and an Equal Housing Lender.
Schwab affiliates earn revenue from the underlying assets in Institutional Intelligent Portfolios® accounts. This revenue comes from managing Schwab ETFs™ or Schwab Funds® and providing services relating to certain third-party funds that can be selected for the portfolio, and from the cash feature on the accounts. Revenue may also be received from the market centers where ETF trade orders are routed for execution. Tax-loss harvesting is available for clients with invested assets of $50,000 or more in their Institutional Intelligent Portfolios account. Clients must be enrolled to receive this service. Cash balances held in the Sweep Program at Schwab Bank are eligible for FDIC insurance up to allowable limits per depositor, per account ownership category.