What's New: Digital Workflows

Now you can use the existing account access (third-party) digital workflow to help clients add an authorized viewer or trading agent to multiple accounts with a single envelope. Previously, if clients wanted the same person to have trading or view-only access to more than one of their accounts, you had to send a different envelope for each authorization. With this enhancement, clients can authorize access for up to 10 different accounts in a single approval process.

We have also made it easier to add agents to the envelope, using a dropdown menu that lists any agents or account holders on other accounts in the envelope, so you don't have to re-fill information.

For details about this enhancement, as well as all of our other account management workflows, use our interactive guide.

November 2023 (1123-3N4A)

The digital workflow for ACH (Schwab MoneyLink^®) transactions is easier than ever. We have enhanced our background security software, significantly reducing the number of times you need to provide supplemental documentation when establishing a new ACH setup. In the small percentage of cases in which the system requires additional documents (such as an account statement or a check image), you can provide those materials on your client's behalf. Note that uploading these documents on your client's behalf is optional. If additional documents are needed and you do not have them available, the system will prompt your client to provide them. Learn more about the digital ACH workflow and other account management features in this step-by-step guide.

October 2023 (1023-3ZBX)

The new digital Pledged Asset Line (PAL) application process provides a seamless, simple, and intuitive experience. Advisors no longer need to initiate an application over the phone with a support team member. Instead you can access the digital application from Schwab Advisor Center.

Opening PAL accounts digitally offers a variety of benefits:

• Creating PAL estimates and proposals
• Initiating and sending PAL loan applications to clients for authorization  
• Using auto-populated data fields that help reduce manual entry and not-in-good-order issues
• Existing brokerage accounts will convert to PAL accounts, no longer requiring a new account to be opened

This enhancement is part of our continued effort to deliver more efficient options to meet your clients’ needs while allowing quicker access to funding. Learn more about PAL or access the digital PAL application process guide.

August 2023 (0823-3AG2)

We are pleased to introduce the third digital account maintenance workflow, which allows you to initiate a new request to transfer assets from outside accounts, then send the request to your client for digital approval in seconds via their desktop or mobile device.

This new workflow joins our existing Schwab MoneyLink^® and beneficiary designation workflows. We have also produced a new step-by-step guide to both; we recommend that you bookmark it now, as we will update the guide as new workflows become available.

This all-digital process is similar to the digital onboarding experience and offers comparable benefits:

• Save time and reduce errors using a guided workflow that auto-fills and validates client information from Schwab. 
• You can enter key information, or, if you don't have it, your client can enter the data during the approval process, so you don't have to spend time chasing down details.
• The workflow features detailed status tracking and the ability to recall, edit, and resend digital envelopes.

Note that clients must have Schwab Alliance credentials to access the digital envelope for eAuthorization. For clients without access, you can print a prefilled PDF file to send them for a wet signature.

We will be adding more account maintenance workflows over the coming months to deliver a similar secure, efficient, all-digital experience for other routine tasks.

October 2022 (1022-2DCM)

Recently, we launched a completely new DocuSign^® experience on Schwab Advisor Center.

If you have used DocuSign on other platforms, you will find the new workflow to be similar to those. You now have full access to the DocuSign console, as well as to 80+ templated Schwab forms that prefill and pretag based on Schwab data.

We have created an interactive guide that walks you through the process for both you and your clients. We invite you to attend one of our upcoming webcasts to learn more about the new changes. 

In addition, below you'll find some of the most important things to keep in mind before you get started.

1. Before you use the new workflow, you must create new DocuSign credentials, even if you have existing Schwab DocuSign credentials or credentials for other instances of DocuSign outside of Schwab Advisor Center.
2. There are now two options for creating digital envelopes with DocuSign on Schwab Advisor Center: 
   • Through the Schwab Advisor Center workflow, which leverages 80+ templated Schwab forms that prefill and pretag data
   • By completing PDF forms yourself and creating the digital envelope directly from the DocuSign console
3. Your client will be asked to verify their identity before approving the documents. You have two choices for authentication:
   • They can verify their identity via text-based SMS message with a code they must input to proceed.
   • You can opt to have them pass a knowledge-based authentication method where they are asked to answer three questions about themselves, in addition to the SMS verification outlined above.

While Schwab's digital onboarding tools are still the best, fastest, and most secure way to open accounts at Schwab, we hope those who rely on DocuSign for their firm's workflows will enjoy the new, feature-rich experience.

October 2022 (1022-2DCM)

We are pleased to introduce the third digital account maintenance workflow, which allows you to initiate a new request to transfer assets from outside accounts, then send the request to your client for digital approval in seconds via their desktop or mobile device.

This new workflow joins our existing Schwab MoneyLink^® and beneficiary designation workflows. We have also produced a new step-by-step guide to both; we recommend that you bookmark it now, as we will update the guide as new workflows become available.

This all-digital process is similar to the digital onboarding experience and offers comparable benefits:

• Save time and reduce errors using a guided workflow that auto-fills and validates client information from Schwab. 
• You can enter key information, or, if you don't have it, your client can enter the data during the approval process, so you don't have to spend time chasing down details.
• The workflow features detailed status tracking and the ability to recall, edit, and resend digital envelopes.

Note that clients must have Schwab Alliance credentials to access the digital envelope for eAuthorization. For clients without access, you can print a prefilled PDF file to send them for a wet signature.

We will be adding more account maintenance workflows over the coming months to deliver a similar secure, efficient, all-digital experience for other routine tasks.

October 2022 (1022-2DCM)

A digital account maintenance workflow will be available soon! It will allow you to initiate a new request to designate beneficiaries for applicable accounts, then send the request to your client for digital approval in seconds via their desktop or mobile device.

This new workflow is an addition to our existing Schwab MoneyLink^® account maintenance workflow. Bookmark the new step-by-step guide for both. We'll update the guide as new workflows become available. 

This all-digital process is similar to the digital onboarding experience and offers comparable benefits:

• Save time and reduce errors, using a guided workflow that auto-fills and validates client information from Schwab 
• You can enter key information or, if you don't have it, your client can enter it during the approval process, so you don't have to spend time chasing down details
• Features detailed status tracking and the ability to recall, edit, and resend digital envelopes

Note that clients must have Schwab Alliance credentials to access the digital envelope for eAuthorization. For a client without access, you can print a prefilled PDF file to send to them for a wet signature.

We will be adding more account maintenance workflows in the coming months to deliver a similar secure, efficient, all-digital experience for other routine tasks.

September 2022 (0922-24YE)

We have a new digital workflow that allows you to initiate Schwab MoneyLink transactions and send them to your clients to approve in seconds via their desktops or mobile devices.

This streamlined process is similar to the digital onboarding experience and offers comparable benefits:

• Save time and reduce errors using a guided workflow that auto-fills and validates client information from Schwab 
• If you have the external bank information, you can enter it. If not, your client can enter it during the approval process, so you don't have to spend time chasing down details
• Features detailed status tracking and the ability to recall, edit, and resend digital envelopes

Note that clients must have Schwab Alliance credentials to access the digital envelope for eAuthorization. For clients without access, you can print a prefilled PDF file to send them for a wet signature.

We will be adding new account maintenance workflows over the coming months, to deliver a similar secure, efficient, all-digital experience for other routine tasks.

August 2022 (0822-2ZA7)