What's New: Status & Alerts
Schwab Advisor Center® has digital tools and resources to help you onboard new relationships, support your clients, and scale your business. Below you can learn about the latest enhancements and resources, or explore recent updates by clicking on a topic.
The Status page on the Activity tab is the best way to track submitted requests, documents, and other interactions with Schwab. The page provides at-a-glance information about any issues requiring attention, and you can drag-and-drop documents and add text notes—all from one convenient interface.
July 2021 (0621-1XF4)
New status update for contra-initiated outbound transfers
You can now view contra-initiated outbound ACAT transfer status on the Status tab on Schwab Advisor Center. This new Status update is populated in real-time when an outbound transfer of assets is initiated allowing you to contact your client, if you choose, potentially preventing fraudulent activity if the client didn’t initiate the transfer. A few things to note:
- This status is visible for full and partial outbound transfers initiated by the client at the receiving firm, as well as residual transfers and reclaims. There is no Request ID associated with these transfers.
- For a full transfer, the account is not eligible for trading and withdrawals, including fee processing.
- The delivering firm name, last three characters of the delivering firm account number, and estimated completion date are included within the information displayed in the status tab.
- If the client wants to cancel the outbound transfer, stopping the transfer is "best efforts only" due to a short window of opportunity. Contact your service team with questions.
- The current alert for outbound transfers will continue to appear on the Alerts tab the day after the transfer is initiated.
January 2024 (0124-4DB4)
Use email to stay up-to-date with open status requests
A new email feature makes it easier to keep up-to-date with your open requests on Schwab Advisor Center.
Previously, you had the option on the Status page to receive email notifications for requests you initiated or were tracking while they were in process. Now you can opt in to receive these notifications for all work requests in each Request Type category—such as account maintenance, cost basis, or move money—based on when those requests have an action needed or are resolved.
In the past, you also had to subscribe to each request on a per-request basis, and that option is still available if you want notifications only for specific requests. With this enhancement, anyone who needs updates on all account open requests, for example, can subscribe to all related updates with a few clicks. Ad hoc request notification functionality still exists for advisors who want to be notified only for specific requests.
October 2023 (1023-3ZBX)
Make the Overview page your default homepage to quickly see status updates and alerts
When you log into Schwab Advisor Center, you can choose which page you want to see each time you log in. We recently added two new options to this menu.
You can choose to default to the Status and Alerts Overview page each time you log into Schwab Advisor Center. You'll get a quick snapshot of the progress of your requests to Schwab, as well as any important alerts Schwab has issued for your clients' accounts.
Or you can choose to default to the Status page to view and take action on your most important submissions and requests.
Please note that if you use a different browser or clear your cookies, you will have to reset your default page.
April 2022 (0422-2URE)
View and take action on important tasks from a single page
The new Status and Alerts overview page provides a consolidated view of all recent status updates and alerts, making it easy to review and act on requests from a single location.
Items are grouped automatically based on their importance, request type, and other characteristics. For example, in the Status section, Action Needed items are right on top. You can drill down into a group to see all the included items by clicking on the + icon. You can then select any item to add missing information, make notes, or upload required documents—all without leaving the page.
To quickly find what you need, you can adjust the time period and customize the view by using the toggles at the top of each column to choose how your status updates or alerts are sorted.
Visit the overview page each day for a fast, convenient way to stay on top of your clients' most important alerts and status updates. Be sure to download the new step-by-step guide to track requests on Schwab Advisor Center for status, alerts, and more.
January 2022 (0122-19CM)
For advisor use only. For general educational purposes.
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