What's New: Status/Alerts

Schwab Advisor Center® has digital tools and resources to help you onboard new relationships, support your clients, and scale your business. Below you can learn about the latest enhancements and resources, or explore recent updates by clicking on a topic.

Overview

The Status page on the Activity tab is the best way to track submitted requests, documents, and other interactions with Schwab. The page provides at-a-glance information about any issues requiring attention, and you can drag-and drop documents and add text notes, all from one convenient interface.

December 2019 (1219-9F2V)

Overview Status page

"Message from Schwab Team" replaces multiple existing "Team Notice" headers

A new alert type on Schwab Advisor Center® consolidates and replaces a number of alerts that were previously labeled as "Team Notice." The new alert type, "Message from Schwab Team," simplifies the way that alerts are displayed on the Alerts tab, making it easier to find and act on important information from your service professionals.

Please note that any alerts you've received under the Team Notice heading will remain visible on the Alerts page after this change.

All users are automatically subscribed to these new alerts, and you can tailor your alerts settings using the Customization option.

October 2020 (1020-09L5)

To find a variety of alerts sent by your Schwab team, use the “Message from Schwab Team” type, and then filter by subject.

Now, view all major status types at the firm level in one place

Over recent months, the Status page has been upgraded to allow you to view all major request types in a single place. Now, you can view all of these requests at a firm level as well.

While in a firm-level view, simply navigate to the Status page on the Activity tab to view all in-process requests for your firm. This firm view is in addition to the previously available views at the master, account, and group levels.

Remember that you can use another recent enhancement to the Status page to update in-process requests using the Update Request feature.

September 2020 (0920-0SY0)

When you visit the Status page while in a firm-level view, you can now view the status of all in-process requests.

Status for all major request types now available in a single view

Now, you can view the status of all transfers of assets, including mutual funds, from the Status page on the Activity tab. With this update, you can view status at the master, account, and group levels. Firm-level status is in development and will be available in the coming months.

Previously, ACT and some other transfer types were visible on the TOA page on the Activity tab. This page, which is no longer being updated with new requests after mid-June, is scheduled to be phased out.

Remember that you can use another recent enhancement to the Status page to update in-process requests using the Update Request feature.

July 2020 (0720-066N)

Now that TOA requests appear on the main Status page, the dedicated TOA page will no longer be updated, and it will eventually be phased out of the Activity tab.

More information and more customization make Status even better

You can now view your custom status groups on the Status page. Your custom groups allow you to view status for subsets of accounts within a master, or for accounts that bridge multiple masters, making it easier than ever to track important requests at a glance.

In addition, we've added retirement distributions to the page, meaning that the status of virtually all Move Money transactions can now be viewed in one place.

Look for more enhancements to the Status page in the coming months.

March 2020 (0320-0YNB)

More information and more customization make Status even better

Learn about the latest updates to Status in a new demo

As part of our ongoing effort to deliver the information you need about open requests in one streamlined interface, we recently introduced major enhancements to the Status page that offer more information and the ability to act on not-in-good-order (NIGO) errors.

Now, we have a video demo in which a Schwab expert walks you through the most important changes.

Any errors with account open, move money, and account maintenance requests will be visible from the main Status page.

Other enhancements include:

  • The ability to add text-based information to an existing request with the new message field in much the same way that you could already add documents to these requests.
  • You can now find status information for new accounts, estates, and move money requests on the Status page.

We will continue to enhance the Status page. Check back here to keep up with new features in the coming months.

January 2020 (0120-9MZP)

Learn about the latest updates to Status in a new demo

Detailed information on account open, move money, and account maintenance requests

As part of our ongoing effort to deliver all of the information you need about open requests in one streamlined interface, the newest enhancements to the Status page offer more information and ability to act on not-in-good-order (NIGO) errors.

For account open, move money, and account maintenance requests, if there is an error it will be visible from the main Status page.

Other enhancements include:

  • Now you can add text-based information to an existing request with the new message field in much the same way that you could already add documents to these requests.
  • You can now find status information for new accounts, estates, and move money requests on the Status page.

We will continue to enhance the Status page. Check back here to keep up with new features in the coming months.

November 2019 (1119-925D)

Detailed information on account open, move money, and account maintenance requests

Track more request types and easily add required documents with the redesigned Status page

We’ve updated the Status page on the Activity tab in Schwab Advisor Center® to make it easier for you to get a comprehensive view of your important move money and account maintenance requests, and to let you add important documents requests you’ve submitted.

Enhancements to the Status page include:

  • In addition to wires, now you can view the progress of check, journal, and MoneyLink requests.
  • We’ve expanded the range of account maintenance transactions you can view to include a variety of cost basis-related requests, as well as SLOA setups.
  • Now, you can add important documents to your in-progress requests, even after they have been submitted for processing.
  • Enhanced search and filter options make it easier to find specific requests quickly and easily.
  • In addition, we are making upgrades within our internal document routing systems at Schwab that will allow us to identify forms and automate the process of creating work requests.

Our enhanced electronic workflows and Service Request tools are the best, most secure, most error-free tools for submitting documents and requests to Schwab. We will add other requests and transaction types to the new Activity tab over the coming months. The best way to stay up-to-date with these enhancements is through the What’s New page.

August 2019 (0819-9ESJ)

Track more request types and easily add required documents with the redesigned Status page

Check your preferences to ensure you are receiving alerts on your clients' accounts

The Alerts tab in Schwab Advisor Center® is an important way we communicate with you regarding your clients’ accounts. If you are not already subscribed to receive Schwab Advisor Center alerts, contact your Firm Security Administrator to arrange set up.

If you are already subscribed, you can customize the type of alerts you receive, how you receive the alerts (website or email), and how frequently you receive them. To set these preferences, click “Customize” in the upper-right corner of the Alerts tabs to view your preferences.

Taking the time to customize your Schwab Advisor Center alerts will help you stay updated on the important information you need to know regarding your clients’ accounts and our platform.

June 2019 (0619-973F)

Check your preferences to ensure you are receiving alerts on your clients’ accounts

Now receive copies of alerts for linked master accounts

We have expanded the number of alerts that TAMPs and outside agents can receive through Schwab Advisor Center®, making it easier for these firms to stay informed of important events affecting master accounts they serve.

In addition to the alerts that were already available to these firms, we have added 26 key alert types, which will trigger when one of their linked master accounts experiences an important change.

For example, these alerts will trigger when an account restriction has been lifted, indicating it can now be funded. Another will occur should an account have insufficient funds available, helping them take action to ensure accounts don’t go into margin status.

If you would like to receive alerts for these linked master accounts, please subscribe to the appropriate alert types and use the “current copied alerts” checkbox in the filter options on the Alerts page. Please note that they will only appear on the website, and will not be available via email.

For a complete list of compatible alerts, please consult the Service Guide .

May 2019 (0519-9S1M)

Now receive copies of alerts for linked master accounts

The new Activity tab replaces and expands the information available in the previous Status tab

We've replaced the Status tab in Schwab Advisor Center® with a new updated tab titled Activity. This change helps us provide greater insight into the important requests you are working on with Schwab. The new Activity tab will:

  • Feature the new Status page, which will provide consolidated information on your firm's open account maintenance, cost basis, and wire transfers.
  • Provide a detailed history on the Status page that helps you see how each request is progressing.
  • Allow you to send a message to your service team directly from the Status page.
  • Continue to let you access information on your firm's Service Requests, Account Open and TOA requests.

We will add other requests and transaction types to the new Activity tab over the coming months. The best way to stay up-to-date with these enhancements is through the What’s New page.

December 2018 (1218-8FPD)

The new Activity tab replaces and expands the information available in the previous Status tab

Coming soon: Enhance client data security with duplicate statement alerts

As part of our commitment to your clients' security, you can now subscribe to receive a new monthly alert that lists all your client accounts that are receiving duplicate paper statements. You’ll find these under the Alerts tab.

It's important to review this list regularly, to validate that the recipients listed should continue to receive statements, and that their addresses and other information is up-to-date.

We also encourage you to consider replacing paper-based statements with convenient, secure electronic View Only access, to ensure that accountants, spouses, and other authorized viewers can get the information they need.

In this video, you’ll find step-by-step instructions for establishing View Only access to accounts owned by one or more clients, and you’ll receive guidance on initiating the process in Schwab Advisor Center®, as well as examples of notifications that your clients and viewers receive.

June 2018 (0618-8O18)

Transcript Open new window
(0220-0G32)

For advisor use only. For general educational purposes.

Any investments reflected are for illustrative purposes only and are not intended to be nor should they be construed as a recommendation to buy, sell, or continue to hold any investment. Screen shots are for illustrative purposes only, may be historical in nature, and should not be used as a basis for any investment decision.

Schwab Advisor Services™ includes the custody, trading, and support services of Charles Schwab & Co., Inc. (“Schwab"), a registered broker-dealer and member SIPC, and the technology products and services of Performance Technologies, Inc. (“PTI”). PTI and Schwab are separate companies affiliated as subsidiaries of The Charles Schwab Corporation, but their products and services are independent of each other. PTI’s integration solutions integrate data about accounts custodied at Schwab.

API integration is available through Schwab OpenView Gateway®, which is provided by PTI. Single sign-on is provided by PTI. Daily data files and trading integration are available through Schwab. Schwab OpenView Gateway® and Schwab OpenView MarketSquare™ are services of PTI.

References to third parties (whether such parties are vendors participating in a service of PTI or independent advisors using a service of a participating vendor) are not an endorsement or recommendation of, or an opinion (favorable or unfavorable), or advice about, or a referral to any product or service of any third party. Advisors are solely responsible for evaluating, selecting, and purchasing products and services offered by third party vendors. Unless indicated otherwise, third parties are independent and not affiliated with PTI or its affiliates.

Schwab Performance Technologies® ("SPT") provides technology solutions to independent investment advisors, while Schwab provides them and their clients with custody, trading, and related support services. SPT and Schwab are separate companies affiliated as subsidiaries of The Charles Schwab Corporation, but their products and services are independent from each other.

Schwab Advisor Portfolio Connect™ is a product of SPT.

Institutional Intelligent Portfolios (“IIP”) is a technology and service platform made available by SPT to independent advisors who maintain a business relationship with Schwab Advisor Services.

Charles Schwab & Co., Inc. and Charles Schwab Bank are separate but affiliated companies and subsidiaries of The Charles Schwab Corporation. Brokerage products, including the Schwab One® brokerage account, are offered by Charles Schwab & Co., Inc., Member SIPC. Deposit and lending products are offered by Charles Schwab Bank, Member FDIC and an Equal Housing Lender.

Schwab affiliates earn revenue from the underlying assets in Institutional Intelligent Portfolios® accounts. This revenue comes from managing Schwab ETFs™ or Schwab Funds® and providing services relating to certain third-party funds that can be selected for the portfolio, and from the cash feature on the accounts. Revenue may also be received from the market centers where ETF trade orders are routed for execution. Tax-loss harvesting is available for clients with invested assets of $50,000 or more in their Institutional Intelligent Portfolios account. Clients must be enrolled to receive this service. Cash balances held in the Sweep Program at Schwab Bank are eligible for FDIC insurance up to allowable limits per depositor, per account ownership category.