What's New: Status/Alerts

Schwab Advisor Center® has digital tools and resources to help you onboard new relationships, support your clients, and scale your business. Below you can learn about the latest enhancements and resources, or explore recent updates by clicking on a topic.

Overview

The Status page on the Activity tab is the best way to track submitted requests, documents, and other interactions with Schwab. The page provides at-a-glance information about any issues requiring attention, and you can drag-and-drop documents and add text notesall from one convenient interface.

Step-by-step guide to tracking requests on Schwab Advisor Center—Status, Alerts, and more

July 2021 (0621-1XF4)


Make the Overview page your default homepage to quickly see status updates and alerts

When you log into Schwab Advisor Center, you can choose which page you want to see each time you log in. We recently added two new options to this menu.

You can choose to default to the Status and Alerts Overview page each time you log into Schwab Advisor Center. You'll get a quick snapshot of the progress of your requests to Schwab, as well as any important alerts Schwab has issued for your clients' accounts.

Or you can choose to default to the Status page to view and take action on your most important submissions and requests.

Please note that if you use a different browser or clear your cookies, you will have to reset your default page.

April 2022 (0422-2URE)


View and take action on important tasks from a single page

The new Status and Alerts overview page provides a consolidated view of all recent status updates and alerts, making it easy to review and act on requests from a single location.

Items are grouped automatically based on their importance, request type, and other characteristics. For example, in the Status section, Action Needed items are right on top. You can drill down into a group to see all the included items by clicking on the + icon. You can then select any item to add missing information, make notes, or upload required documents—all without leaving the page.

To quickly find what you need, you can adjust the time period and customize the view by using the toggles at the top of each column to choose how your status updates or alerts are sorted.

Visit the overview page each day for a fast, convenient way to stay on top of your clients' most important alerts and status updates. Be sure to download the new step-by-step guide to track requests on Schwab Advisor Center for status, alerts, and more.

January 2022 (0122-19CM)


Changes to the processing of paper forms

We're changing the way we process paper-based submissions, making this a great time to switch over to our digital tools, which represent the fastest, most secure method to do everything from opening accounts to initiating move money transactions.

Starting in June, we are using new technology to process paper-based requests. To ensure requests are processed, please follow these guidelines:

  • Our automated system will not process handwritten instructions, so please avoid handwritten forms and special requests in the margins of the documents you submit.
  • If you can't use a digital workflow, be sure the form you're submitting is recently downloaded from the Forms & Applications page on Schwab Advisor Center; out-of–date forms require longer processing times.

June 2021 (0621-1V6N)

 


Choose to be notified when a request requires action or is resolved

New notification options available on the Service Request tab let you choose to receive an email notification when your request is flagged as having "Action Needed" or "Resolved" status, helping you stay informed and make changes as required. You can also set these notifications on the Status tab, in the Action column, by choosing the Set Notifications option.

These notifications will trigger for all submissions within the request. For example, if you submitted a new account, and options form, and a transfer of assets in a single service request, you will receive emails based on the status of each of those submissions.

You can save your notification preferences for future service requests by clicking the gear icon in the upper-right hand corner of the screen and clicking the checkbox next to the notification settings to which you want to default.

May 2021 (0521-1N6V)

To make your notification settings the default for future submissions, click the Set Default Values link, then click the boxes in the Customize Service Request popup and click Save. Check the boxes under Notification Settings on the Service Requests tab to receive notifications about these changes in status.

Introducing an all-new enhanced alerts experience

We have completely redesigned the Alerts tab, giving it a new look and making it easier to read and manage your alerts.

Besides a fresh layout, we've added new functionality. The new alerts experience offers enhanced customization and filtering, making it easier to find what matters to you. We've added the highly requested ability to filter at the alerts subject level, and search results now filter as you type any keyword, name, or number.

In addition, you no longer need to navigate to a new page to view messages—they're now displayed directly on the Alerts tab.

Other updates include:

  • Easy archiving—you won't have to view an alert before archiving it.
  • Quick search filters—you can now use one click to quickly identify Action Needed and High Priority messages.

April 2021 (0421-1NKM)

The Alerts tab has a new design and expanded search functionality.

"Message from Schwab Team" replaces multiple existing "Team Notice" headers

A new alert type on Schwab Advisor Center® consolidates and replaces a number of alerts that were previously labeled as "Team Notice." The new alert type, "Message from Schwab Team," simplifies the way that alerts are displayed on the Alerts tab, making it easier to find and act on important information from your service professionals.

Please note that any alerts you've received under the Team Notice heading will remain visible on the Alerts page after this change.

All users are automatically subscribed to these new alerts, and you can tailor your alerts settings using the Customization option.

October 2020 (1020-09L5)

To find a variety of alerts sent by your Schwab team, use the “Message from Schwab Team” type, and then filter by subject.
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(1221-1B19)

For advisor use only. For general educational purposes.

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