What's New: Schwab Alliance

Schwab Advisor Center® has digital tools and resources to help you onboard new relationships, support your clients, and scale your business. Below you can learn about the latest enhancements and resources, or explore recent updates by clicking on a topic.

Overview

Schwab Alliance is a version of the schwab.com website customized specifically for clients of advisors. You can customize it with your firm's branding, choose the information your clients see, and more. Most importantly, Schwab Alliance is the key to empowering your clients to electronically approve everything from new accounts to move money transactions.

Use these resources to get an overview of the tool; continue scrolling to see the latest enhancements.

July 2021 (0621-1XF4)

Overview: Schwab Alliance

View on-demand replays of 2021 SOLUTIONS sessions

SOLUTIONS 2021 delivered online sessions designed to keep you up-to-date on our digital tools and offered unique live-streamed content with expert speakers that demonstrated how to best incorporate these tools and resources to help you streamline your firm's workflows.

This year's content focused on how tools such as digital onboarding, Schwab Alliance, DocuSign, and trading best practices can help you save you time, reduce errors, and improve competitiveness. We also offered sessions on trending industry topics such as cybersecurity and fraud.

You can view on-demand replays of this year's SOLUTIONS sessions on Schwab Advisor University (Schwab access | TD Ameritrade access).

September 2021 (0921-1PD2)

Schwab Advisor University recap screen

Take a tour of interactive results from the 2021 RIA Benchmarking Study

Discover key insights from the 2021 RIA Benchmarking Study through an interactive tour of the results—and learn how firms are poised for the future. This data-rich site offers insights into how advisors of all sizes have continued to thrive and grow their firms amid changing conditions.

Explore the data and see how effective planning and execution drive growth, how leveraging tools to track leads tends to attract more new clients, how top-performing firms are using digital tactics, and how firms' support and compensation lead to more productive employees.

For an in-depth look at compensation, the Benchmarking Compensation Tool is available on July 28 to advisors who completed the compensation portion of the 2021 RIA Benchmarking Study.

July 2021 (0721-1KM9)


New Schwab Alliance resources for you and your clients

New resources are now available to help you and your clients get acquainted with the Schwab Alliance experience.

Schwab Alliance Support Guide. The support guide offers a detailed look at the Schwab Alliance experience, along with tips to troubleshoot the most common client questions.

Schwab Alliance Planning Guide. The planning guide provides best practices for identifying clients who are not yet enrolled in Schwab Alliance, along with tips and sample communications for making the process as easy as possible—even with less tech-savvy clients.

Client Learning Center companion guide. The companion guide offers a quick overview of the Client Learning Center, a resource to help onboard your clients to Schwab technology.

These resources and more are available on both the Digital Jumpstart page, and the brand-new Schwab Advisor University® Digital Learning Center.

April 2021 (0421-1NKM)


Clients can now vote and view proxy notifications across all accounts

A new page is being added to both the Schwab.com and SchwabAlliance.com websites that lets clients view and vote on proxy notifications across all their accounts, including those managed by advisors.

Previously, clients were only able to view proxy notifications on a security-by-security basis and had to review and vote on each one individually. The new experience provides a convenient, at-a-glance perspective on all current proxy notifications for both domestic and foreign securities, letting clients quickly and easily review and vote on any or all issues that interest them. Once the proxy vote has been recorded, the system notes that as well.

Because these votes are available only to the owners of these securities, this page will not appear in advisors’ views on Schwab Advisor Center®.

March 2021 (0321-12NZ) 

Corporate actions

A companion guide to help you introduce the Client Learning Center

Onboarding your new clients can sometimes feel overwhelming. But walkthroughs of product experiences can quickly help your clients understand the value you deliver, where to go to get information, and how to perform tasks that can set them up for long-term success. That's why we created the Client Learning Center.

The Client Learning Center is a website built for your clients that explains Schwab's technology, safety measures, and role as a custodian. It also provides step-by-step instructions and demos to explain processes like account opening and eAuthorization.

In order to help you introduce the Client Learning Center, we created a companion guide that you can use to provide an interactive walkthrough of the site's most important features.  The companion guide provides a detailed overview of the Client Learning Center's site navigation and includes screenshots and commentary to help you with your narrative.

March 2021 (0321-12NZ) 

Client Learning Center

Advisors share how leveraging technology allows them to focus on clients

Advisors are investing in technology more than ever. According to the most recent Independent Advisor Outlook Study, 71% of firms are investing in new technology in 2020. Of these, more than half are adopting technology more rapidly than they had originally planned because of the COVID-19 pandemic and the need to virtually connect with clients securely and efficiently.

Although it's clear that technology is playing an increasingly important role in helping firms take on unexpected challenges and deliver exceptional client experiences, the path of evolving from paper-based to digital processes is different for each firm. To hear firsthand how firms of all sizes are using technology to automate workflows and drive scale, explore these videos featuring technology strategy insights and tips from your peers.

November 2020 (1120-0ZE9)

Explore these videos featuring technology strategy insights and tips from your peers.

Unlock more digital workflows by using Schwab Alliance

Right now, we are all doing more online—including your clients. That's why it's a great time to make sure your clients are enrolled in and active on Schwab Alliance. Designed specifically for clients of advisors, this platform is the key to unlocking more of Schwab's digital workflows so that you can work with clients to efficiently and securely open accounts, move money, and more. When you incorporate Schwab Alliance into your client onboarding and engagement strategy, you'll spend less time printing documents and chasing down signatures and reduce errors and delays.

The resources below can assist your clients with Schwab Alliance enrollment and usage:

  • Watch a recorded webcast that provides an overview of the platform and how to get clients up and running, plus strategies for using digital tools with your clients who already have Schwab Alliance credentials.
  • Explore the Client Learning Center, a website designed for you to share with your clients. It provides simple visual instructions that make it easy for clients to leverage Schwab's digital tools to access account information, approve your requests, and more.
  • Download the enrollment guide, which gives your clients who are new to Schwab Alliance step-by-step instructions for setting up desktop or mobile access.

To learn more about how Schwab Alliance can support your firm and to stay updated on the latest enhancements, visit the What's New overview page.

October 2020 (1020-09L5)

The Client Learning Center offers your clients a wealth of Schwab Alliance information created just for them, including step-by-step guides, visual instructions, and videos.

Clients can now more easily find and use the Beneficiaries feature

It is now easier for your clients to find and update beneficiaries in Schwab Alliance. To navigate to the updated Beneficiaries feature, clients should hover over the Service tab, then click "Beneficiaries" under My Profile.

The update allows clients to see all eligible accounts with beneficiaries in a more intuitive location, where they can quickly name and update beneficiaries.

July 2020 (0720-066N)

From the Service tab, clients can now more easily find and use the updated Beneficiaries feature.

Clients with trading capabilities can buy fractional shares of top U.S. equities

Recently, Charles Schwab introduced Schwab Stock Slices™, a new service that enables investors to own any companies from the S&P 500® for as little as $5 each. Using the new service, investors can purchase a single stock slice or up to 10 different Stock Slices at once.

Later this month, your clients will see Schwab Stock Slices as an option on the Trading tab of Schwab Alliance, unless you’ve enrolled them in the Limited View option which does not provide trading capabilities.

If your client makes a stock slice purchase within an account your firm manages, you will receive an alert just as you would for a full-share purchase. We are working on additional reporting and other features to give you enhanced visibility and control regarding these purchases, which we will roll out in the coming months. 

June 2020 (0620-02US)

Schwab Stock Slices is not intended to be investment advice or a recommendation of any stock. Investing in stocks can be volatile and involves risk, including loss of principal. Consider your individual circumstances prior to investing.

The "S&P 500® Index" is a product of S&P Dow Jones Indices LLC or its affiliates ("SPDJI"), and has been licensed for use by Charles Schwab & Co., Inc. ("CS&Co."). Standard & Poor’s® and S&P® are registered trademarks of Standard & Poor's Financial Services LLC ("S&P”"; Dow Jones® is a registered trademark of Dow Jones Trademark Holdings LLC ("Dow Jones"). Schwab Stock Slices is not sponsored, endorsed, sold or promoted by SPDJI, Dow Jones, S&P, or their respective affiliates, and none of such parties make any representation regarding the advisability of using Schwab Stock Slices or investing in any security available through Schwab Stock Slices, nor do they have any liability for any errors, omissions, or interruptions of the S&P 500 Index.

The trademarks/logos appearing in this ad are owned by their respective owners and are used for informational purposes only to identify the public companies whose stock may be available for purchase through the Schwab Stock Slices™ program and does not indicate any relationship, sponsorship, or endorsement between Charles Schwab and any of the companies that own those trademarks/logos. Share prices will vary based on market conditions. Share % is of one share truncated to one decimal point.

Stock Slices

Updated Transfers & Payments page gives clients easy access to key information and tools

The updated Transfers & Payments page on the Schwab Alliance website lets your clients manage a variety of transactions from a single streamlined interface.

From this page, clients can initiate wires, pay bills, transfer accounts, and review information about these and other transfer types, including at-a-glance information on the estimated completion time for each.

The updated page is designed for both desktop and mobile interfaces so that clients can easily access these tools using whatever devices they prefer.

By using digital tools like these for transactions, clients can avoid errors and delays associated with paper-based submissions.

May 2020 (0520-0PK0)

Updated Transfers & Payments page gives clients easy access to key information and tools

Clients can add enhanced security to their accounts, and more

Upcoming enhancements to Schwab Alliance will make it easier for your clients to control their own security settings within the site, as well as customized suggestions for other security enhancements.

When they visit the Security Center, they will have access to new options that give them more control over their secure login options.

The most important feature allows clients to customize how and when they wish to use two-step verification when logging into their Schwab Alliance accounts:

  • Clients can opt to require this verification at each login, or only on devices that are public, shared, or that they have not indicated are trusted.
  • They can also elect to use a security token they’ll access through the free Verisign app, or to receive a one-time security code via text message when leveraging two-factor authentication.

In addition, the Security Center now offers customized recommendations to help clients enhance their overall online security, including updating their internet browser, creating security questions, and more.

December 2019 (1219-9F2V)

Clients can add enhanced security to their accounts, and more

Better external accounts interface and other enhancements for your clients

Clients who log in to Schwab Alliance on the desktop or mobile app over the next month will find a number of changes, designed to streamline and enhance their experience. Changes include:

  • The external accounts page on the Transfer & Payments tab has been redesigned with a new interface that makes it easier for clients to monitor these accounts.
  • The Schwab mobile app now features responsive charts to make it easier to view information on the go.
  • The "Classic View" link is being removed from the Accounts page, as that view is being retired. All clients will now use the standard view going forward.

These are part of our ongoing effort to continually enhance your clients' experience when using Schwab Alliance.

December 2019 (1219-9F2V)

Better external accounts interface and other enhancements for your clients

Schwab Alliance changes enhance customization for your clients

Upcoming enhancements to Schwab Alliance will make it easier to streamline the summary page to clarify their account information.

Going forward the Personal Value Chart will be collapsed by default for your clients. This chart was designed to reflect the sum of the client's accounts, and will change due to factors like deposits and withdrawals. Because many clients mistakenly believed the chart reflected investment performance, we have now made it an optional view, which clients can expand by clicking on the chart link on their Account Summary page.

October 2019 (1019-9S62)

Schwab Alliance changes enhance customization for your clients

New view will be turned on automatically for clients with retail Schwab accounts

In the coming weeks, Schwab will introduce a new feature that offers clients an at-a-glance summary of their overall portfolio, including all assets held at Schwab.

This feature will not be activated by default for clients with only advised accounts at Schwab, but those who have non-advised accounts will receive this feature as part of their retail relationship with Schwab. Those clients will see a summary that includes both advised and non-advised accounts in the total.

Some of your advised clients with retail Schwab accounts whose investments are held at multiple custodians may have questions regarding the difference between the new investment income summary, and the portfolio totals you provide in client reports.

You can learn more about customizing your clients' Schwab Alliance experience to reinforce your firm's branding, select the content they view, and more on the Schwab Alliance Service Guide page .

September 2019 (0919-9ZTG)

New view will be turned on automatically for clients with retail Schwab accounts
(0220-0G32)

For advisor use only. For general educational purposes.

Any investments reflected are for illustrative purposes only and are not intended to be nor should they be construed as a recommendation to buy, sell, or continue to hold any investment. Screen shots are for illustrative purposes only, may be historical in nature, and should not be used as a basis for any investment decision.

Schwab Advisor Services™ includes the custody, trading, and support services of Charles Schwab & Co., Inc. (“Schwab"), a registered broker-dealer and member SIPC, and the technology products and services of Performance Technologies, Inc. (“PTI”). PTI and Schwab are separate companies affiliated as subsidiaries of The Charles Schwab Corporation, but their products and services are independent of each other. PTI’s integration solutions integrate data about accounts custodied at Schwab.

API integration is available through Schwab OpenView Gateway®, which is provided by PTI. Single sign-on is provided by PTI. Daily data files and trading integration are available through Schwab. Schwab OpenView Gateway® and Schwab OpenView MarketSquare™ are services of PTI.

References to third parties (whether such parties are vendors participating in a service of PTI or independent advisors using a service of a participating vendor) are not an endorsement or recommendation of, or an opinion (favorable or unfavorable), or advice about, or a referral to any product or service of any third party. Advisors are solely responsible for evaluating, selecting, and purchasing products and services offered by third party vendors. Unless indicated otherwise, third parties are independent and not affiliated with PTI or its affiliates.

Schwab Performance Technologies® ("SPT") provides technology solutions to independent investment advisors, while Schwab provides them and their clients with custody, trading, and related support services. SPT and Schwab are separate companies affiliated as subsidiaries of The Charles Schwab Corporation, but their products and services are independent from each other.

Schwab Advisor Portfolio Connect™ is a product of SPT.

Institutional Intelligent Portfolios (“IIP”) is a technology and service platform made available by SPT to independent advisors who maintain a business relationship with Schwab Advisor Services.

Charles Schwab & Co., Inc. and Charles Schwab Bank are separate but affiliated companies and subsidiaries of The Charles Schwab Corporation. Brokerage products, including the Schwab One® brokerage account, are offered by Charles Schwab & Co., Inc., Member SIPC. Deposit and lending products are offered by Charles Schwab Bank, Member FDIC and an Equal Housing Lender.

Schwab affiliates earn revenue from the underlying assets in Institutional Intelligent Portfolios® accounts. This revenue comes from managing Schwab ETFs™ or Schwab Funds® and providing services relating to certain third-party funds that can be selected for the portfolio, and from the cash feature on the accounts. Revenue may also be received from the market centers where ETF trade orders are routed for execution. Tax-loss harvesting is available for clients with invested assets of $50,000 or more in their Institutional Intelligent Portfolios account. Clients must be enrolled to receive this service. Cash balances held in the Sweep Program at Schwab Bank are eligible for FDIC insurance up to allowable limits per depositor, per account ownership category.