What's New: Schwab Alliance

Schwab Advisor Center® has digital tools and resources to help you onboard new relationships, support your clients, and scale your business. Below you can learn about the latest enhancements and resources, or explore recent updates by clicking on a topic.

Overview

Schwab Alliance is a version of the Schwab.com website customized specifically for clients of advisors. You can customize it with your firm's branding, choose the information your clients see, and more. Most importantly, Schwab Alliance is the key to empowering your clients to electronically approve everything from new accounts to move money transactions.

Use these resources to get an overview of the tool, and scroll below to see the latest enhancements.

June 2019 (0619-973F)

Overview: Schwab Alliance

Clients can now more easily find and use the Beneficiaries feature

It is now easier for your clients to find and update beneficiaries in Schwab Alliance. To navigate to the updated Beneficiaries feature, clients should hover over the Service tab, then click "Beneficiaries" under My Profile.

The update allows clients to see all eligible accounts with beneficiaries in a more intuitive location, where they can quickly name and update beneficiaries.

(0720-066N)

From the Service tab, clients can now more easily find and use the updated Beneficiaries feature.

Clients with trading capabilities can buy fractional shares of top U.S. equities

Recently, Charles Schwab introduced Schwab Stock Slices™, a new service that enables investors to own any companies from the S&P 500® for as little as $5 each. Using the new service, investors can purchase a single stock slice or up to 10 different Stock Slices at once.

Later this month, your clients will see Schwab Stock Slices as an option on the Trading tab of Schwab Alliance, unless you’ve enrolled them in the Limited View option which does not provide trading capabilities.

If your client makes a stock slice purchase within an account your firm manages, you will receive an alert just as you would for a full-share purchase. We are working on additional reporting and other features to give you enhanced visibility and control regarding these purchases, which we will roll out in the coming months. 

June 2020 (0620-02US)

Schwab Stock Slices is not intended to be investment advice or a recommendation of any stock. Investing in stocks can be volatile and involves risk, including loss of principal. Consider your individual circumstances prior to investing.

The "S&P 500® Index" is a product of S&P Dow Jones Indices LLC or its affiliates ("SPDJI"), and has been licensed for use by Charles Schwab & Co., Inc. ("CS&Co."). Standard & Poor’s® and S&P® are registered trademarks of Standard & Poor's Financial Services LLC ("S&P”"; Dow Jones® is a registered trademark of Dow Jones Trademark Holdings LLC ("Dow Jones"). Schwab Stock Slices is not sponsored, endorsed, sold or promoted by SPDJI, Dow Jones, S&P, or their respective affiliates, and none of such parties make any representation regarding the advisability of using Schwab Stock Slices or investing in any security available through Schwab Stock Slices, nor do they have any liability for any errors, omissions, or interruptions of the S&P 500 Index.

The trademarks/logos appearing in this ad are owned by their respective owners and are used for informational purposes only to identify the public companies whose stock may be available for purchase through the Schwab Stock Slices™ program and does not indicate any relationship, sponsorship, or endorsement between Charles Schwab and any of the companies that own those trademarks/logos. Share prices will vary based on market conditions. Share % is of one share truncated to one decimal point.

Stock Slices

Updated Transfers & Payments page gives clients easy access to key information and tools

The updated Transfers & Payments page on the Schwab Alliance website lets your clients manage a variety of transactions from a single streamlined interface.

From this page, clients can initiate wires, pay bills, transfer accounts, and review information about these and other transfer types, including at-a-glance information on the estimated completion time for each.

The updated page is designed for both desktop and mobile interfaces so that clients can easily access these tools using whatever devices they prefer.

By using digital tools like these for transactions, clients can avoid errors and delays associated with paper-based submissions.

May 2020 (0520-0PK0)

Updated Transfers & Payments page gives clients easy access to key information and tools

Clients can add enhanced security to their accounts, and more

Upcoming enhancements to Schwab Alliance will make it easier for your clients to control their own security settings within the site, as well as customized suggestions for other security enhancements.

When they visit the Security Center, they will have access to new options that give them more control over their secure login options.

The most important feature allows clients to customize how and when they wish to use two-step verification when logging into their Schwab Alliance accounts:

  • Clients can opt to require this verification at each login, or only on devices that are public, shared, or that they have not indicated are trusted.
  • They can also elect to use a security token they’ll access through the free Verisign app, or to receive a one-time security code via text message when leveraging two-factor authentication.

In addition, the Security Center now offers customized recommendations to help clients enhance their overall online security, including updating their internet browser, creating security questions, and more.

December 2019 (1219-9F2V)

Clients can add enhanced security to their accounts, and more

Better external accounts interface and other enhancements for your clients

Clients who log in to Schwab Alliance on the desktop or mobile app over the next month will find a number of changes, designed to streamline and enhance their experience. Changes include:

  • The external accounts page on the Transfer & Payments tab has been redesigned with a new interface that makes it easier for clients to monitor these accounts.
  • The Schwab mobile app now features responsive charts to make it easier to view information on the go.
  • The "Classic View" link is being removed from the Accounts page, as that view is being retired. All clients will now use the standard view going forward.

These are part of our ongoing effort to continually enhance your clients' experience when using Schwab Alliance.

December 2019 (1219-9F2V)

Better external accounts interface and other enhancements for your clients

Schwab Alliance changes enhance customization for your clients

Upcoming enhancements to Schwab Alliance will make it easier to streamline the summary page to clarify their account information.

Going forward the Personal Value Chart will be collapsed by default for your clients. This chart was designed to reflect the sum of the client's accounts, and will change due to factors like deposits and withdrawals. Because many clients mistakenly believed the chart reflected investment performance, we have now made it an optional view, which clients can expand by clicking on the chart link on their Account Summary page.

October 2019 (1019-9S62)

Schwab Alliance changes enhance customization for your clients

New view will be turned on automatically for clients with retail Schwab accounts

In the coming weeks, Schwab will introduce a new feature that offers clients an at-a-glance summary of their overall portfolio, including all assets held at Schwab.

This feature will not be activated by default for clients with only advised accounts at Schwab, but those who have non-advised accounts will receive this feature as part of their retail relationship with Schwab. Those clients will see a summary that includes both advised and non-advised accounts in the total.

Some of your advised clients with retail Schwab accounts whose investments are held at multiple custodians may have questions regarding the difference between the new investment income summary, and the portfolio totals you provide in client reports.

You can learn more about customizing your clients' Schwab Alliance experience to reinforce your firm's branding, select the content they view, and more on the Schwab Alliance Service Guide page .

September 2019 (0919-9ZTG)

New view will be turned on automatically for clients with retail Schwab accounts

Your clients will follow a few simple steps to reset their Schwab Alliance login credentials

Your clients can now reset their own passwords or retrieve their login IDs for Schwab Alliance.

Clients who forget their credentials should click the "Forgot login ID or password?" link, where they will be directed to a new page. They will then enter:

  • The last four digits of their social security number
  • Their date of birth
  • Their ZIP code
  • The mobile number they have on record with Schwab

Once your clients complete this process, they will receive a one-time use code on their mobile device, which they enter in the "Enter Access Code" field. They will then walk through the process of retrieving their login ID or creating a new password.

If your client cannot provide any of the required fields, they will be prompted to call the Schwab Password Reset team at 800-780-2755, who will guide them through the process.

July 2019 (0719-9U2T)

Your clients will follow a few simple steps to reset their Schwab Alliance login credentials

Clients can now create custom account groups in Schwab Alliance

Your clients with Schwab Alliance website access can now create up to 25 custom account groups in the Client Summary view.

This makes it much easier for clients who have a variety of accounts with different registration types—for example, corporate and trust accounts—to view them as they prefer.

To access this upgrade, clients click the "gear" icon on the Accounts Summary view. They can then add, remove, rename, and sort groups, as well as add or remove accounts from any group they have created.

This new functionality is part of our ongoing effort to make it easier for your clients to keep up with their important account information. If clients have any questions about this or other Schwab Alliance website functionality, please encourage them to contact their Alliance service team.

January 2019 (0119-8V33)

Clients can now create custom account groups in Schwab Alliance

New enhancements make it easier for clients to reset passwords and use two-step verification

We have begun introducing two new security enhancements that let your clients access their Schwab Alliance accounts more easily and securely.

  • A new feature in the Schwab Mobile app lets clients who have enrolled in two-step verification and verified their mobile devices access the authentication codes they use to log in to Schwab Alliance from within the Login Settings section of the app.
  • A new feature on the Schwab Alliance login page allows clients who have forgotten their passwords to reset them without contacting their service team.

Each of these enhancements will be gradually rolled out to all eligible clients over the next several months. If clients have any questions about these or other features, please encourage them to contact their Schwab Alliance service team.

December 2018 (1218-8FPD)

New enhancements make it easier for clients to reset passwords and use two-step verification

Year-end reminders for charitable giving

Make it easy for clients to navigate their options for making charitable contributions before year-end. Refer to our Schwab Charitable™ 2018 deadlines to ensure that contributions and grant recommendations are received in time for processing, as deadlines and procedures vary by asset type.

Here are few things to keep in mind:

  • Remember that contributions of appreciated non-cash assets held for a year or more may be the most tax-advantaged way to give.
  • Clients qualify for a tax deduction if they itemize, and they can potentially eliminate capital gains tax on the sale of their asset, leaving up to 20% more to give to charity.

For Schwab Charitable donor-advised fund accounts:

  • Log in to Schwab Charitable Center to view and manage charitable accounts, including recommending grants, researching charities, rebalancing investments, and more.
  • Visit Forms and Applications to open or contribute to a Schwab Charitable account or transfer of assets from outside Schwab accounts.

For additional tools and resources to help simplify your year-end giving experience, visit the Schwab Charitable giving hub.

October 2018 (1018-8TGE)

Year-end reminders for charitable giving

All clients will be defaulted to the new view by the end of year

Over the next several weeks, we will gradually switch all of your clients over to the new Schwab Alliance summary page that we introduced last year. This enhanced view offers a complete, customizable view of all of their accounts in one place.

We have received overwhelmingly positive feedback from users on the benefits of this enhanced view. Notable features include:

  • A new personal value chart featuring historical values
  • Easy customization of account views
  • No more need to toggle between pages to view account summary and positions
  • Order and nickname accounts with no navigation required
  • Personalized market news and information, all in one place, and the ability to monitor positions and obtain the latest financial news. Note, this feature will not apply if you have the Limited access view for your clients (learn more  about customizing views).

The new summary page will be introduced in a phased approach as the landing page for all clients. If clients choose, they will still be able to view the classic summary page.

August 2018 (0918-82KD)

All clients will be defaulted to the new view by the end of year

Clients can now generate Balance Letters on demand

Your clients can now create Balance Letters—previously known as Verification of Deposit Letters--within Schwab Alliance.

In the past, you or your client could get these letters only by calling Schwab and waiting for a paper version to be mailed. Now, clients can use this new functionality to download a PDF file that they can immediately email or print.

June 2018 (0618-8O18)

Clients can now generate Balance Letters on demand

New options for two-factor authentication and accessing statements

Schwab Alliance will offer more options for clients to make their accounts more secure, and to keep up-to-date with important information.

Soon, your clients will be able to enroll themselves in two-factor authentication by visiting the Security Center on the Schwab Alliance website. They will be asked to download and activate an app. After setup, each time the client logs in to the website, they will be asked to enter an automatically generated security code. This feature enhances the security of their Schwab login ID and password.

In addition, beginning in March your clients will be able to download and email statements from their mobile devices, making it more convenient than ever for them to find the information they need.

February 2018 (0218-8T9W)

New options for two-factor authentication and accessing statements

Streamlined security and adding external accounts in Schwab Alliance

While protecting your clients against online security is paramount, making it easy for them to access their account easily is equally critical. This is why we're streamlining the process.

Starting September 8, when clients enroll for web access by going directly to Schwab Alliance, they can choose to verify their identity via a phone call or text message, rather than by answering questions about their account.

Later this year, if a client attempts to log in to Schwab Alliance using a device that we do not recognize, we'll require two-factor authentication. Under this process, the client will receive a unique, time-sensitive code that they can opt to receive via email, phone call or text message.

We're also adding Account Aggregation, which allows your clients to add and view external non-Schwab accounts using the Schwab Alliance Summary. If your client makes this request, we will send additional information (review a sample) that explains it in detail.

September 2017 (0917-71US)

Streamlined security and adding external accounts in Schwab Alliance

View Only access is a more secure option for third-party professionals

As part of our commitment to your clients' security, we encourage advisors to help clients eliminate duplicate account statements by providing View Only access to tax preparers and other professionals.

Reducing paper-based statements containing vital client data is important to improving data security. And, with the ability to grant electronic access, it's never been easier to help clients provide others, both Schwab clients and non-clients, with the information they need.

In this video, find step-by-step instructions for establishing View Only access to accounts owned by one or more clients: from initiating the process on Schwab Advisor Center to examples of notifications your clients and viewers receive.

If you have questions, please contact your service team.

March 2017 (0317-VVV0)

View Only access is a more secure option for third-party professionals

Transcript Open new window

Help clients add third-party viewers to their accounts—now with improved status and other enhancements

We've made new enhancements to the fully electronic process for helping your clients provide View Only account access to third parties. This means tax preparers and other professionals, even those who are not Schwab clients, can get the access they need.

Recent enhancements include the ability to use nicknames to help the viewer identify accounts, as well as more detailed status on the Profiles page to help you track the enrollment.

In this video, you'll find step-by-step instructions for providing this access for accounts owned by one or more clients, from initiating the process on Schwab Advisor Center to the notifications your clients and the new viewers will receive.

If you have any questions about this process, please contact your service team.

December 2016 (1216-RCLP)

Help clients add third-party viewers to their accounts—now with improved status and other enhancements

Transcript Open new window

Your clients will follow a few simple steps to reset their Schwab Alliance login credentials

Your clients can now reset their own passwords or retrieve their login IDs for Schwab Alliance.

Clients who forget their credentials should click the "Forgot login ID or password?" link, where they will be directed to a new page. They will then enter:

  • The last four digits of their social security number
  • Their date of birth
  • Their ZIP code
  • The mobile number they have on record with Schwab

Once your clients complete this process, they will receive a one-time use code on their mobile device, which they enter in the "Enter Access Code" field. They will then walk through the process of retrieving their login ID or creating a new password.

If your client cannot provide any of the required fields, they will be prompted to call the Schwab Password Reset team at 800-780-2755, who will guide them through the process.

July 2019 (0719-9U2T)

Your clients will follow a few simple steps to reset their Schwab Alliance login credentials

Help clients add third-party viewers to their accounts

Now, you can use a fully electronic process to help your clients approve new individuals, such as attorneys or accountants, for view only access to their accounts. And for the first time, these new viewers are not required to be existing Schwab clients.

In this video, you'll find step-by-step instructions for providing this access for accounts owned by one or more clients, from initiating the process on Schwab Advisor Center to the notifications your clients and the new viewers will receive.

This enhancement addresses one of clients' and advisors' most frequent requests and should make it easier for tax preparers and other professionals to access the information they need. If you have any questions about this process, please contact your service team.

July 2016 (0616-HDRF)

Help clients add third-party viewers to their accounts

Transcript Open new window

(0220-0G32)

For advisor use only. For general educational purposes.

Any investments reflected are for illustrative purposes only and are not intended to be nor should they be construed as a recommendation to buy, sell, or continue to hold any investment. Screen shots are for illustrative purposes only, may be historical in nature, and should not be used as a basis for any investment decision.

Schwab Advisor Services™ includes the custody, trading, and support services of Charles Schwab & Co., Inc. (“Schwab"), a registered broker-dealer and member SIPC, and the technology products and services of Performance Technologies, Inc. (“PTI”). PTI and Schwab are separate companies affiliated as subsidiaries of The Charles Schwab Corporation, but their products and services are independent of each other. PTI’s integration solutions integrate data about accounts custodied at Schwab.

API integration is available through Schwab OpenView Gateway®, which is provided by PTI. Single sign-on is provided by PTI. Daily data files and trading integration are available through Schwab. Schwab OpenView Gateway® and Schwab OpenView MarketSquare™ are services of PTI.

References to third parties (whether such parties are vendors participating in a service of PTI or independent advisors using a service of a participating vendor) are not an endorsement or recommendation of, or an opinion (favorable or unfavorable), or advice about, or a referral to any product or service of any third party. Advisors are solely responsible for evaluating, selecting, and purchasing products and services offered by third party vendors. Unless indicated otherwise, third parties are independent and not affiliated with PTI or its affiliates.

Schwab Performance Technologies® ("SPT") provides technology solutions to independent investment advisors, while Schwab provides them and their clients with custody, trading, and related support services. SPT and Schwab are separate companies affiliated as subsidiaries of The Charles Schwab Corporation, but their products and services are independent from each other.

Schwab Advisor Portfolio Connect™ is a product of SPT.

Institutional Intelligent Portfolios (“IIP”) is a technology and service platform made available by SPT to independent advisors who maintain a business relationship with Schwab Advisor Services.

Charles Schwab & Co., Inc. and Charles Schwab Bank are separate but affiliated companies and subsidiaries of The Charles Schwab Corporation. Brokerage products, including the Schwab One® brokerage account, are offered by Charles Schwab & Co., Inc., Member SIPC. Deposit and lending products are offered by Charles Schwab Bank, Member FDIC and an Equal Housing Lender.

Schwab affiliates earn revenue from the underlying assets in Institutional Intelligent Portfolios® accounts. This revenue comes from managing Schwab ETFs™ or Schwab Funds® and providing services relating to certain third-party funds that can be selected for the portfolio, and from the cash feature on the accounts. Revenue may also be received from the market centers where ETF trade orders are routed for execution. Tax-loss harvesting is available for clients with invested assets of $50,000 or more in their Institutional Intelligent Portfolios account. Clients must be enrolled to receive this service. Cash balances held in the Sweep Program at Schwab Bank are eligible for FDIC insurance up to allowable limits per depositor, per account ownership category.