What's New: Schwab Alliance
Schwab Advisor Center® has digital tools and resources to help you onboard new relationships, support your clients, and scale your business. Below you can learn about the latest enhancements and resources, or explore recent updates by clicking on a topic.
Schwab Alliance is a version of the schwab.com website customized specifically for clients of advisors. You can customize it with your firm's branding, choose the information your clients see, and more. Most importantly, Schwab Alliance is the key to empowering your clients to electronically approve everything from new accounts to move money transactions.
Use these resources to get an overview of the tool; continue scrolling to see the latest enhancements.
- Materials to help you explain Schwab Alliance to your clients >
- A brochure that walks clients through the process of getting Schwab Alliance access >
- A guide to your clients' Schwab Alliance experience so that you can answer their top questions >
July 2021 (0621-1XF4)
Schwab Alliance—new navigation, better results
We have made key changes to the Schwab Alliance navigation to give your clients easier access to popular topics and the key resources they use most.
In response to your feedback, learn what we've done to make your clients' experience even better:
- We elevated Move Money to the main top-level navigation for quicker access. Transfers & Payments is now the default page your clients see first. And with our three levels of customization, you can assign a view that allows a client to deposit funds or, in some cases, withdraw funds from their account.
- The new Profile icon now gives your clients a simple all-in-one place to manage personal information and customize account preferences. Clients can update contact and beneficiary information, as well as adjust profile settings, security features, alert settings, and more.
- Navigation has been consolidated to the top of the page and now has more concise labels. Some topics have been rearranged to give clients an at-a-glance understanding of more important subtopics.
- A new Support icon provides a quick way for clients to find assistance or to contact a Schwab representative.
We hope that Schwab Alliance continues to complement the working partnerships you have with your clients and that these changes make it even easier for them to find the information they need.
March 2023 (0323-3JT6)
Clients use their existing credentials to begin the approval process
Now sending a digital envelope for your clients to eAuthorize triggers a message in Schwab Alliance that clients with existing credentials can use to begin the approval workflow. This Schwab Alliance message is sent in addition to the email that clients currently receive. Once clients initiate the process, the experience is identical—whichever option they choose.
By logging into the Message Center to initiate the approval workflow, clients can feel confident that they are protected by Schwab Alliance's multilayered security protocols. In fact, many clients may see using Schwab Alliance as a more convenient option for handling approvals.
Once you send the envelope, clients can log into Schwab Alliance and open the Message Center to begin the approval process. Clients will find the approval message in the Message Center, accessible from the top menu.
November 2022 (1122-20T1)
New Schwab Alliance resources for you and your clients
New resources are now available to help you and your clients get acquainted with the Schwab Alliance experience.
Schwab Alliance Support Guide. The support guide offers a detailed look at the Schwab Alliance experience, along with tips to troubleshoot the most common client questions.
Schwab Alliance Planning Guide. The planning guide provides best practices for identifying clients who are not yet enrolled in Schwab Alliance, along with tips and sample communications for making the process as easy as possible—even with less tech-savvy clients.
Client Learning Center companion guide. The companion guide offers a quick overview of the Client Learning Center, a resource to help onboard your clients to Schwab technology.
These resources and more are available on both the Digital Jumpstart page, and the brand-new RIA EdCenter™ Digital Learning Center.
April 2021 (0421-1NKM)
Clients can now vote and view proxy notifications across all accounts
A new page is being added to both the Schwab.com and SchwabAlliance.com websites that lets clients view and vote on proxy notifications across all their accounts, including those managed by advisors.
Previously, clients were only able to view proxy notifications on a security-by-security basis and had to review and vote on each one individually. The new experience provides a convenient, at-a-glance perspective on all current proxy notifications for both domestic and foreign securities, letting clients quickly and easily review and vote on any or all issues that interest them. Once the proxy vote has been recorded, the system notes that as well.
Because these votes are available only to the owners of these securities, this page will not appear in advisors’ views on Schwab Advisor Center®.
March 2021 (0321-12NZ)
A companion guide to help you introduce the Client Learning Center
Onboarding your new clients can sometimes feel overwhelming. But walkthroughs of product experiences can quickly help your clients understand the value you deliver, where to go to get information, and how to perform tasks that can set them up for long-term success. That's why we created the Client Learning Center.
The Client Learning Center is a website built for your clients that explains Schwab's technology, safety measures, and role as a custodian. It also provides step-by-step instructions and demos to explain processes like account opening and eAuthorization.
In order to help you introduce the Client Learning Center, we created a companion guide that you can use to provide an interactive walkthrough of the site's most important features. The companion guide provides a detailed overview of the Client Learning Center's site navigation and includes screenshots and commentary to help you with your narrative.
March 2021 (0321-12NZ)
For advisor use only. For general educational purposes.
Any investments reflected are for illustrative purposes only and are not intended to be nor should they be construed as a recommendation to buy, sell, or continue to hold any investment. Screen shots are for illustrative purposes only, may be historical in nature, and should not be used as a basis for any investment decision.
Schwab Advisor Services™ includes the custody, trading, and support services of Charles Schwab & Co., Inc. (“Schwab"), a registered broker-dealer and member SIPC, and the technology products and services of Performance Technologies, Inc. (“PTI”). PTI and Schwab are separate companies affiliated as subsidiaries of The Charles Schwab Corporation, but their products and services are independent of each other. PTI’s integration solutions integrate data about accounts custodied at Schwab.
API integration is available through Schwab OpenView Gateway®, which is provided by PTI. Single sign-on is provided by PTI. Daily data files and trading integration are available through Schwab. Schwab OpenView Gateway® and Schwab OpenView MarketSquare™ are services of PTI.
References to third parties (whether such parties are vendors participating in a service of PTI or independent advisors using a service of a participating vendor) are not an endorsement or recommendation of, or an opinion (favorable or unfavorable), or advice about, or a referral to any product or service of any third party. Advisors are solely responsible for evaluating, selecting, and purchasing products and services offered by third party vendors. Unless indicated otherwise, third parties are independent and not affiliated with PTI or its affiliates.
Schwab Performance Technologies® ("SPT") provides technology solutions to independent investment advisors, while Schwab provides them and their clients with custody, trading, and related support services. SPT and Schwab are separate companies affiliated as subsidiaries of The Charles Schwab Corporation, but their products and services are independent from each other.
Schwab Advisor Portfolio Connect™ is a product of SPT.
Institutional Intelligent Portfolios (“IIP”) is a technology and service platform made available by SPT to independent advisors who maintain a business relationship with Schwab Advisor Services.
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Schwab affiliates earn revenue from the underlying assets in Institutional Intelligent Portfolios® accounts. This revenue comes from managing Schwab ETFs™ or Schwab Funds® and providing services relating to certain third-party funds that can be selected for the portfolio, and from the cash feature on the accounts. Revenue may also be received from the market centers where ETF trade orders are routed for execution. Tax-loss harvesting is available for clients with invested assets of $50,000 or more in their Institutional Intelligent Portfolios account. Clients must be enrolled to receive this service. Cash balances held in the Sweep Program at Schwab Bank are eligible for FDIC insurance up to allowable limits per depositor, per account ownership category.