What's New: Security
Schwab Advisor Center® has digital tools and resources to help you onboard new relationships, support your clients, and scale your business. Below you can learn about the latest enhancements and resources, or explore recent updates by clicking on a topic.
Enjoy access to new content and upgrade your password and security questions
As part of the ongoing effort to strengthen our security protocols and provide a great experience when working with Schwab, over the coming weeks we will be introducing a new login experience for all users of Schwab Advisor Center. Enhancements focus on two areas:
- Enhancing the login page with rich content designed specifically for advisors
- Requiring all users to update their passwords and security questions
First we will be rolling out a new look and feel for the login page that includes the best of the rich content that’s currently available on advisorservices.schwab.com. This enhancement makes it easier than ever to find up-to-date information designed to help you serve clients and run your business—from the same page you use to log in and work with Schwab—so we encourage you to bookmark the new page as soon as you have access.
We are also requiring all users who have not updated their password and security questions since November 20, 2020, to do so before June 9. You can use the Forgot Password? link on the login page to complete this process in minutes. Those who haven’t yet done so will see a popup prompting them to set a new password and security questions before the deadline. After the deadline, users will not be able to access the site until they have made these updates.
May 2021 (0521-1N6V)
Upgrade your account protection today
As part of our ongoing effort to enhance the security of Schwab Advisor Center, we are implementing additional requirements for users with permission to transact through the Trading and Move Money tabs.
Soon all users who have either of these tools will be required to use two-factor authentication every time they log in. This change in policy will help protect your firm and clients from unauthorized access to sensitive areas of the site.
Getting access takes just minutes:
- Download the Verisign app from your device’s app marketplace.
- Log in to Schwab Advisor Center.
- Click the Welcome [your name] drop-down menu, select Authentication Device, and follow the simple instructions to activate your device.
If you can't use an app, your firm’s security administrator can order a onetime password token from Schwab.
Later this month, anyone with trading or move money access who does not currently use two-factor authentication will be prompted to activate it whenever they log into Schwab Advisor Center. Beginning June 21, these users will not be able to log in until they add two-factor authentication or remove their trading or move money permissions.
May 2021 (0521-1N6V)
From inventory to action plan, build a stronger cyber program with our on‑demand series
With strategic guidance delivered through flexible and intuitive learning experiences, Virtual Practice Management programs empower you to improve and grow your business. Our Strengthen Your Cybersecurity Program series helps you uncover potential cybersecurity gaps and develop a detailed action plan to strengthen and maintain your firm's cybersecurity program.
Lay the groundwork for your cybersecurity program with an introduction to the current cybersecurity landscape—then take stock of your firm's cybersecurity infrastructure.
Leverage an industry-recognized framework to assess your cybersecurity program's current state and uncover opportunities for improvement.
Establish and execute a detailed action plan to serve as a blueprint to focus your efforts, document your progress, and communicate with your stakeholders.
April 2021 (0421-1NKM)
All users must log in to continue data transfers
Beginning August 3, Schwab will be implementing security updates to Schwab Data Delivery® (SDD), the application that helps users download and manage their clients' data. As a result of these changes, all users will be required to reenter their Schwab Advisor Center® credentials to continue receiving their scheduled downloads. These updates are required to maintain Schwab's high security standards.
Note: No error message will be generated as a result of this update, but until users reenter their credentials, SDD will not transfer any data downloads.
To continue downloading data normally, follow these steps for each instance of SDD installed:
- Close out of SDD, then restart the program. The update will download automatically.
- Click "Install" in the popup window.
- Reenter your Schwab Advisor Center download credentials (do not use a login token or app).
- Once you're logged in, you can click "Download all new files" to ensure you have the latest versions of your data files.
This update requires you to enter the Schwab Advisor Center credentials for the account that uses SDD. We recommend that you contact your firm's security administrator, who can validate that the credentials are still active and can reactivate them or reset the password if necessary before you begin this process.
July 2020 (0720-066N)
Best practices to defend against cyber threats
With cyber threats on the rise, your clients trust you to protect their personal data. Schwab's Adam Moseley introduces a five-step approach to help you build, strengthen and maintain your firm's cybersecurity program.
February 2019 (0219-9520)
Be aware of the possible signs of a client imposter
Identity theft continues to be a common type of fraud in the U.S. But you can help protect your clients by staying aware and taking extra precautions to verify their identities.
February 2019 (0219-9520)
Add two-factor authentication to enhance security
Two-factor authentication adds a layer of security to your Schwab Advisor Center® login ID and password, helping to safeguard your account, even if your standard login credentials are compromised.
Some Schwab Advisor Center users who do not currently have two-factor authentication activated for their accounts may have seen a new notification upon login informing them that they can now add this feature to their accounts without assistance from their firm’s security administrator. While two-factor authentication is currently required only for users who have trading authority, we strongly recommend that all users update their account logins to take advantage of the added security of this feature.
Users who see this notification can choose to add a device immediately or elect to be reminded at a later time. If you have questions, please consult your service team.
June 2018 (0518-85BR)
Be aware: fraud schemes targeting your clients
Lately, we've seen an increase in fraud schemes related to the sale and purchase of real estate. Please remind your clients to never trust closing information or transaction instructions received via email, even if it looks legitimate. Recommend that clients call or video chat with a trusted party using a verified phone number to confirm instructions.
We also have a few new resources to help you and your clients defend against fraud:
- Based on your requests, we created a Schwab-branded version of our customizable Tips for Preventing Fraud checklist that you can use with clients as is.
- Catch a replay of January's Protecting Your Clients From the Threats of Identity Theft webcast featuring Schwa'’s cyber and fraud experts. Visit the Cybersecurity Resource Center Fraud Updates & resources page and click "Register to attend an upcoming event or listen to a reply of a recent webcast."
- See our on-demand web-based tutorial (45 Minutes) on Schwab Advisor University > Account Servicing > Cybersecurity: Safeguarding your firm and client assets to access a self-paced, interactive training session
For advisor use only. For general educational purposes.
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