What's New: Security
Schwab Advisor Center® has digital tools and resources to help you onboard new relationships, support your clients, and scale your business. Below you can learn about the latest enhancements and resources, or explore recent updates by clicking on a topic.
Virtual Practice Management: Strengthen Your Cybersecurity Program
With strategic guidance delivered through flexible and intuitive learning experiences, Virtual Practice Management programs empower you to improve and grow your business. Our Strengthen Your Cybersecurity Program series helps you uncover potential cybersecurity gaps and develop a detailed action plan to strengthen and maintain your firm's cybersecurity program.
Lay the groundwork for your cybersecurity program with an introduction to the current cybersecurity landscape, and begin taking stock of your firm's cybersecurity infrastructure.
Leverage an industry-recognized framework to help assess your cybersecurity program's current state and uncover opportunities for improvement.
Create and execute a detailed action plan that will serve as a blueprint to help focus your efforts, document your progress, and communicate with your stakeholders.
September 2020 (0920-0SY0)
All users must log in to continue data transfers
Beginning August 3, Schwab will be implementing security updates to Schwab Data Delivery® (SDD), the application that helps users download and manage their clients' data. As a result of these changes, all users will be required to reenter their Schwab Advisor Center® credentials to continue receiving their scheduled downloads. These updates are required to maintain Schwab's high security standards.
Note: No error message will be generated as a result of this update, but until users reenter their credentials, SDD will not transfer any data downloads.
To continue downloading data normally, follow these steps for each instance of SDD installed:
- Close out of SDD, then restart the program. The update will download automatically.
- Click "Install" in the popup window.
- Reenter your Schwab Advisor Center download credentials (do not use a login token or app).
- Once you're logged in, you can click "Download all new files" to ensure you have the latest versions of your data files.
This update requires you to enter the Schwab Advisor Center credentials for the account that uses SDD. We recommend that you contact your firm's security administrator, who can validate that the credentials are still active and can reactivate them or reset the password if necessary before you begin this process.
July 2020 (0720-066N)
Best practices to defend against cyber threats
With cyber threats on the rise, your clients trust you to protect their personal data. Schwab's Adam Moseley introduces a five-step approach to help you build, strengthen and maintain your firm's cybersecurity program.
February 2019 (0219-9520)
Be aware of the possible signs of a client imposter
Identity theft continues to be a common type of fraud in the U.S. But you can help protect your clients by staying aware and taking extra precautions to verify their identities.
February 2019 (0219-9520)
Add two-factor authentication to enhance security
Two-factor authentication adds a layer of security to your Schwab Advisor Center® login ID and password, helping to safeguard your account, even if your standard login credentials are compromised.
Some Schwab Advisor Center users who do not currently have two-factor authentication activated for their accounts may have seen a new notification upon login informing them that they can now add this feature to their accounts without assistance from their firm’s security administrator. While two-factor authentication is currently required only for users who have trading authority, we strongly recommend that all users update their account logins to take advantage of the added security of this feature.
Users who see this notification can choose to add a device immediately or elect to be reminded at a later time. If you have questions, please consult your service team.
June 2018 (0518-85BR)
Be aware: fraud schemes targeting your clients
Lately, we've seen an increase in fraud schemes related to the sale and purchase of real estate. Please remind your clients to never trust closing information or transaction instructions received via email, even if it looks legitimate. Recommend that clients call or video chat with a trusted party using a verified phone number to confirm instructions.
We also have a few new resources to help you and your clients defend against fraud:
- Based on your requests, we created a Schwab-branded version of our customizable Tips for Preventing Fraud checklist that you can use with clients as is.
- Catch a replay of January's Protecting Your Clients From the Threats of Identity Theft webcast featuring Schwa'’s cyber and fraud experts. Visit the Cybersecurity Resource Center Fraud Updates & resources page and click "Register to attend an upcoming event or listen to a reply of a recent webcast."
- See our on-demand web-based tutorial (45 Minutes) on Schwab Advisor University > Account Servicing > Cybersecurity: Safeguarding your firm and client assets to access a self-paced, interactive training session
For advisor use only. For general educational purposes.
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